At MayPro Distribution, we are committed to providing quality products and dependable service to our wholesale customers. We value long-term business relationships and strive to ensure every order is accurate and delivered in excellent condition.
We ask that all shipments be inspected promptly upon delivery so that any issues can be addressed as quickly as possible.
Order Inspection
Customers are responsible for inspecting all shipments immediately upon receipt.
If you discover damaged merchandise, shipping shortages, incorrect products, or any other discrepancies, please notify us as soon as possible so we can assist in resolving the issue.
Damaged or Incorrect Orders
If your shipment arrives damaged or contains incorrect merchandise, please contact us promptly and provide:
- Your order number
- A clear description of the issue
- Photos of the damaged product
- Photos of the packaging, when applicable
- Any other relevant documentation
Our team will review the claim and work with you to determine the most appropriate resolution.
Return Authorization
Most returns require prior authorization from MayPro Distribution before merchandise is returned.
Please do not return products without contacting us first. Unauthorized returns may not be accepted, processed, or credited.
Return Eligibility
Approved returns must generally:
- Be in their original condition
- Be returned in the original packaging
- Include all original components, accessories, and documentation, when applicable
- Meet any applicable manufacturer or supplier return requirements
- Be returned according to the instructions provided by MayPro Distribution
Certain products may not be eligible for return due to:
- Manufacturer restrictions
- Supplier policies
- Special-order status
- Product condition
- Opened or used packaging
- Health, safety, or sanitary concerns
- Other applicable limitations
Shipping Damage
Visible shipping damage should be noted with the carrier at the time of delivery whenever possible.
Please retain all original packaging, shipping materials, and damaged merchandise until the claim has been reviewed. Additional photos, documentation, or carrier information may be required.
Do not discard damaged products or packaging before receiving instructions from MayPro Distribution.
Resolution of Claims
Each return or claim is reviewed individually.
Depending on the circumstances, MayPro Distribution may provide one of the following resolutions:
- Product replacement
- Merchandise credit
- Refund, when appropriate
- Partial credit or adjustment
- Another mutually agreed-upon resolution
The final resolution will be determined based on the nature of the claim, product condition, supporting documentation, and any applicable manufacturer or supplier policies.
Return Shipping
If a return is approved because of an error by MayPro Distribution or because merchandise arrived damaged, we will provide instructions for the return process.
For other approved returns, customers may be responsible for return shipping charges unless otherwise agreed in writing.
Original shipping charges may be non-refundable unless the return resulted from our error or damaged merchandise.
Processing Time
Approved returns and claims may require time for review, inspection, and coordination with the manufacturer, supplier, or shipping carrier.
Any replacement, credit, or refund will be processed after the claim has been reviewed and the required documentation or returned merchandise has been received.
Contact Us
If you have questions regarding an order or need to submit a return or claim, please contact us:
MayPro Distribution
Email: support@mayprodistribution.com
Phone: 573-220-8006
Website: https://mayprodistribution.com/
We appreciate the opportunity to serve your business and remain committed to providing dependable wholesale distribution solutions backed by responsive customer support.